At Vinchere Luxus Pvt Ltd, we are committed to providing our customers with high-quality luxury perfumes and exceptional service. Due to the nature of our products (hygiene-sensitive items like fragrances), we follow a strict no-return policy for most cases. However, we prioritize customer satisfaction and will accommodate returns and refunds under specific circumstances outlined below. This policy applies to all purchases made through our official website or authorized channels.

1. Eligible Returns

We accept returns exclusively if the product meets one of the following criteria:

· The product is damaged (e.g., broken packaging or leakage during transit).

· The product is wrongly delivered (e.g., incorrect item or variant sent).

· The product is defective (e.g., manufacturing flaw affecting usability).

Important Note: Other than the above cases, we follow a no-return policy for all our products once they are delivered. This is to maintain hygiene standards, as opened or used luxury perfumes cannot be resold.

2. Conditions for Eligible Returns

To process a return, the following must be met:

· The product must be unused (beyond the reported damage, defect, or wrong delivery issue) and undamaged otherwise.

· It must be returned in its original packaging, including all tags, seals, and accessories.

· The original invoice must be included with the return.

· You must report the issue immediately by contacting our customer support within 24 hours of receiving the order. Provide clear details, photos, or videos of the issue for verification.

Failure to meet these conditions may result in the return being rejected.

3. How to Initiate a Return

Email: support@vinchere.com.

Provide your order number, description of the issue, and supporting evidence (e.g., unboxing photos/videos).

Once approved, we will guide you on the return process, which may include shipping the product back to us at your expense (unless the issue is due to our error, in which case we may cover return shipping).

4. Refund Process

· Refunds will be issued to the original payment method used for the purchase. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or credited to your Vinchere Luxus Wallet.

· The refund amount will exclude any shipping charges, which are non-refundable.

Processing time: Refunds are typically processed within 5-7 business days from the date we receive and verify the returned product. However, it may take up to 15 working days for the amount to reflect in your account, depending on your bank or payment provider's policies.

We reserve the right to inspect the returned product before approving the refund.

5. Order Cancellations

· You may cancel your order before it is dispatched (typically within 48-72 hours of placement).

· A small deduction (e.g., 2.5% gateway charge) may apply for processing fees.

· Cancellations after dispatch are not possible, but you may qualify for a return under the eligible criteria above.

· Refunds for cancellations will be processed within 15 working days.

6. Additional Notes

· This policy does not affect your statutory rights under applicable consumer laws.

· We recommend recording an unboxing video as proof in case of disputes.

· For international orders, additional customs duties or fees may apply and are non-refundable.