Shipping Policy

At Vinchere Luxus Pvt Ltd, we strive to deliver your luxury perfumes safely and promptly across India and select international locations. All orders are shipped from our warehouse in Mumbai, Maharashtra, India, via trusted courier partners.

1. Dispatch and Delivery Timelines

· All orders are dispatched within 48–72 working hours of placement (Monday to Saturday, excluding public holidays).

· Delivery typically takes 5–7 working days from dispatch (pan-India).

· Deliveries are made between 9 AM – 5 PM, Monday to Saturday.

Note: Timelines may vary slightly in remote areas, during peak seasons, or due to unforeseen circumstances (e.g., weather, logistics delays). We are not liable for delays beyond our control.

2. Delivery Requirements

· All packages require a signature upon delivery for security and proof of receipt.

· If you are unavailable to sign, an alternative person (e.g., family member, colleague, or neighbor) may sign on your behalf.

· Vinchere Luxus Pvt Ltd takes no responsibility for goods signed by an alternative person.

· We are not responsible for any damage or loss after successful delivery.

3. Claims for Issues

· Any claims for shortages, damages, or discrepancies must be reported to customer support on the day of delivery (within 24 hours maximum).

· Provide supporting evidence (photos, unboxing video recommended) for faster resolution.

4. Shipping Charges & Payment Options

· Shipping and handling charges vary based on order value, product size/weight, packaging requirements (especially for fragile glass perfume bottles), destination, and other factors.

· Exact charges are calculated and displayed at checkout before payment confirmation.

Free shipping may apply during promotions or on select orders/bundles (check product pages or cart for eligibility).

5. Order Tracking

· Track your order in real-time by logging into your Vinchere Luxus account using your unique order/tracking ID.

· For assistance, contact support.

6. Packaging

We use secure, protective packaging to ensure your luxury perfumes arrive safely:

· Honeycomb paper/board for cushioning.

· Recyclable/reusable plastic, jute bags, and sturdy cardboard boxes.

· Special care for glass bottles to prevent breakage during transit.

7. International Shipping

· Vinchere Luxus ships globally to all serviceable locations, subject to geographical boundaries, customs regulations, and import laws.

· International orders may incur additional customs duties, taxes, or fees (payable by recipient; non-refundable).

· Note: International shipping availability may be temporarily restricted due to external factors (e.g., logistics or regulations)—check at checkout or contact support for current status.

8. Additional Notes

· Address changes are allowed only before dispatch.

· This policy does not affect your rights under applicable consumer laws.

· We recommend recording an unboxing video as proof in case of disputes.

· Policy may be updated periodically; the latest version is always on our website.

We thank you for choosing Vinchere Luxus Pvt Ltd for your luxury fragrance experience.

For queries or order-specific assistance:

Email: support@vinchere.com

Website: www.vinchere.com

Vinchere Luxus Pvt Ltd

Mumbai, Maharashtra, India